Subway – whose way?

I am done with our local Subway. 

Recently they changed employees (a sure sign something was going on) and then they started running out of food.  What?  Yes, the first time I went in and the employees had changed, they had no flat bread, no olives and no chipole sauce.  The fact that I wanted all three of these — made me leave without getting my lunch.


I seriously thought it was a fluke.  It never happened before. So the next week I went and tried again.  This time the $5.00 footlong of the month was the bacon, egg and cheese on flatbread — but guess what?  This time no flatbread and no egg — and as the girl put it “we aren’t making any more eggs today”.    I got a different sandwich that day but went back to the office and complained to Subway Corporate.

A regional or district manager called me and apologized, wanted to go over my two experiences and ask that I remain a Subway customer.  He promised he was on his way to see the manager of the store, and that the fact that they were running out of items – especially the $5.00 special of the month ingredients was unacceptable.  He promised me that he would be sending me some coupons for free subs and other discounts and I should expect to see them in 7-10 days.  He noted that yes, there was a change in employees because the manager of that store had to move away — however all the employees were changed, so I guess she moved them all with her! 

The coupons never came as promised (it’s been almost 60 days) but the store was stocked the last few times I went in there.   And although I got the “look” when asking for the flatbread and they had to open a new package for me each week – a look that says “do you have to have it on that” is not going to change my mind. 

Two weeks ago, the last time I was there, their oven was broken.  Several people in front of me walked out without sandwiches, and I didn’t know why till I found out about the oven.  The store manager assured me, and I asked at least 3-4 times — that the microwave could heat the sandwiches and they would be fine.  Guess what?  They weren’t.  They were the most miserable sandwiches we have ever had.  The microwave cannot do what the oven can and by the time I got them back to my office…YYCCH.

So Subway, since your way isn’t working for me.  I am not going back to that store.  Yes, I know it means that I will have to chose a different place to go to every Tuesday for my lunch, but you know I cannot fathom paying for a sandwich which I cannot eat.  You wanted to sell a sandwich so bad you lied about how it was going to taste after being microwaved – and that’s the reason, I am no longer a customer.

Please note: The opinions stated here are my own, from my own personal experiences at this particular store.

Food Lion Returns – Why?

Food LionFood Lion left our area a few years ago — and now is back? Good news or bad news?

I for one wish they hadn’t – come back that is.  So for me, it’s bad news.  I would have preferred any other store in that location.  They had their issues before and they have them now.   Their lure is low prices — but at what cost?  Annoying customers?

Last round, in approximately 1992 or ’93,  they left our area after the PrimeTime Live news reported a story about employee work issues (unpaid overtime being required, etc) and bleaching/remarking meat, seafood and pork as well as cleaning off the expiration dates on the dairy products – and so… who wasn’t glad to see them go?   If they’d stoop that low… what else would they do?   In this affluent area where the median income is over $100,000 per family, do we need any of that drama?   No, and  I believe that management made the smart decison to pack up and change store names to avoid the stigma of those allegations.  No one, at that time, that I knew  was ever going to touch any meat or seafood from a Food Lion again!   Food Lion even posted following that news report that some stores were reporting no meat sales at all.   So even if it wasn’t true in the store you shopped at, no one wanted to take that chance.  Ugly, ugly stuff – almost as ugly as the pink slime fiasco in the schools.  The decision was made to put in a “Bloom” store in our area, the upscale partner of the “Bottom Dollar” stores – both by the same owner/parent company as Food Lion.  These would then be the two new names the company would operate under in our area to avoid the uproar caused by that news report.  For the most part, it was a better shopping experience at Bloom, which had cleaner, remodeled stores, unobstructed aisles and a better overall grade of products.  The employees were nice, available and most helpful.  Some mistakes were made over the  almost 10 years they operated as a Bloom, but always dealt with professionally.

This round ~  different story all together.  And that has me wondering —  if this is the same parent company, was Bloom allowed to operate under different basic rules than Food Lion?  Or now that that have the name back are they going back to their old ways?

Specifically,  I wonder why they did it?  There is a new Walmart Superstore in the same shopping center, probably less than 500 ft. from this store, and also a Target Superstore in this same shopping center.  I would think those are two stores which would be in competition with Food Lion would have made them “reconsider”.   Obvious to a shopper and even with the competition right in front of their face,  they decided to change back to a Food Lion.  I know I still felt the stigma in the store when I visited it recently – and noticed that even all the employees have been changed.   Why do all the employees have to change when they “redo” stores —  wouldn’t that continuity help in the transition?  The new employees don’t know anyone who’s a regular, they don’t use any common sense when dealing with situations, and they never seem to have the “authority” to do anything about any issue that arises.

In case you are wondering, and I know you are… yes, I had a miserable experience at the “new” Food Lion in my area just the other day. It didn’t help that the heat was like 90 degrees outside and the humidity was close to it.  It didn’t help that it was at the end of my overheated work day that I was shopping either.  Heat, as you know stresses our bodies, and let’s just say that stress hit the breaking point on a issue at the Food Lion. It was so annoying to me that I will not be ever setting foot in that store again.

In the end, I made a complaint – not only verbally in the store that day,  but later online and by phone when the credit for the issue wasn’t posted till days after the charge for my groceries.  The manager to his credit, phoned me at home and later emailed me that he was sending me a gift card and a copy of the credit (because at that point I had no idea if they really even did it) as they never gave me a receipt for it.  But I am sorry – the tone of your store was obvious to me after my recent experience and I really will not ever be stepping foot in that particular store location again.

Please note: The opinions stated here are totally my own, from my own personal experiences at this store.

Stopping Waste in Our Home

Waste is something I try to avoid at all costs.  I guess we all have our own unique and sometimes quirky ways to deal with it.  Today I am going to tell you a few of the ways we stopped wasting material in our home over the years, laughing allowed.

First and foremost – we try not to waste natural resources and recycle everything we can.  Lots of times that means a quick wash and then into the recycle bin.  At our house we have a recycle bin the size of our trash bin – and most weeks it’s fuller than the actual garbage.   I would say about of 75% is either recycled or fed to the wild animals who live with us on our 5 heavily wooded acres.

We reuse jars for things like homemade jellies and jams, and other canning.  The Ball® canning jar lids fit the quart mayonnaise jars perfectly.  We store nails, screws, buttons, anything small and in need of some organization so that there isn’t a drawer full of junk.  The huge jars we use as sort of a greenhouse when planting seedlings outside. They protect them from light frost and animals as well as storing heat right around the plant itself.  And as our last example, we use them for materials that need a container they cannot penetrate. Think of this as just a small jar of paint from the gallon for touch-ups, or some stain where you don’t need the entire container.  Or if you need to transport a small amount of anything to another location – glass is great for that.

We also recycle all our plastic containers, paper, newspapers, foil, used oil, wood, etc. and I hope you do too!  But do you actually reuse your Dixie® type paper plates.  Well, we do.  Anything that doesn’t really compromise the plate, we dust off the crumbs and pile them up to use again.  There’s also nothing wrong I understand with hanging up your teabags to dry and then reusing them either.  Sometimes you do have to use more than one “recycled bag” though to get a good cup of tea!

More on waste tomorrow, but I’ll leave with some things you might not think are reuseable or recycleable, but are!  How about metal hangers, dentures (for the precious metals they contain), cell phones,  phone books, hair, golf balls, bicycles, trophies, old computer parts, floppy disks, christmas lights, and keys.

Others in the Waste Series

Stopping Waste in Our Home Part 2 ~ Click here‎
The Goverment Wastes Your Tax Dollars ~ Click here
Stop Wasting Your Money ~ Click here

Missing Blog Prizes?

What can be more annoying than to win something, but never receive it?   How easily something just that simple turns from a win-win-win to a lose-lose-lose.  I have read countless reasons why a prize is not delivered as promised, and each time I have to wonder what the real reason might be.

Have you had this happen to you?  There are more of you than you think!  I thought maybe I was just one of the few people who didn’t receive a blog prize I had won.  But being around the blogosphere, I have found out that there are hundreds and the list of problems with receiving these prizes run from the mundane to the unbelieveable.   In fact, if I didn’t know better I would think there is a eBook you can purchase that will give you 1001 reasons to give a prize winner why their prize isn’t likely ever to be received.  

Bloggers are real people, and real people have lives that take priority over anything they may blog about, including giveaways – but there is only so many times you can hear these excuses before you realize they just simply do not care about you, their reader. So who is harmed the most when something goes awry,  the winner, the blog owner, or perhaps the sponsor?  I say all three.  

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Cable – Phone – Internet Providers

This is a guest post ~ my first of what I hope will be many.  Hope you enjoy it.

Do you want to know what really annoys me? It’s my cable/phone/internet provider.
I know I could shop around, but it’s time consuming and I’m lazy. I prefer it all on one bill, in one place, etc. Seems everytime I have called them for support recently, I have someone from some other country on the phone which:

1. I can’t understand because their accent is so thick;
2. They want me to pay for services I am already paying for!
For example, I was having trouble getting HD and OnDemand on only one television in my house. It kept going down, and each time I had to call for Tech assistance, I was on the phone for at least an hour. Talk about annoying! The most recent time it went down, I was just so plain frustrated that I didn’t even call them for 2 months because I didn’t want the entire long, drawn out process of having to dig behind the furniture, find the right buttons and wires, etc….

Read more “Cable – Phone – Internet Providers”