I am done with our local Subway.
Recently they changed employees (a sure sign something was going on) and then they started running out of food. What? Yes, the first time I went in and the employees had changed, they had no flat bread, no olives and no chipole sauce. The fact that I wanted all three of these — made me leave without getting my lunch.
I seriously thought it was a fluke. It never happened before. So the next week I went and tried again. This time the $5.00 footlong of the month was the bacon, egg and cheese on flatbread — but guess what? This time no flatbread and no egg — and as the girl put it “we aren’t making any more eggs today”. I got a different sandwich that day but went back to the office and complained to Subway Corporate.
A regional or district manager called me and apologized, wanted to go over my two experiences and ask that I remain a Subway customer. He promised he was on his way to see the manager of the store, and that the fact that they were running out of items – especially the $5.00 special of the month ingredients was unacceptable. He promised me that he would be sending me some coupons for free subs and other discounts and I should expect to see them in 7-10 days. He noted that yes, there was a change in employees because the manager of that store had to move away — however all the employees were changed, so I guess she moved them all with her!
The coupons never came as promised (it’s been almost 60 days) but the store was stocked the last few times I went in there. And although I got the “look” when asking for the flatbread and they had to open a new package for me each week – a look that says “do you have to have it on that” is not going to change my mind.
Two weeks ago, the last time I was there, their oven was broken. Several people in front of me walked out without sandwiches, and I didn’t know why till I found out about the oven. The store manager assured me, and I asked at least 3-4 times — that the microwave could heat the sandwiches and they would be fine. Guess what? They weren’t. They were the most miserable sandwiches we have ever had. The microwave cannot do what the oven can and by the time I got them back to my office…YYCCH.
So Subway, since your way isn’t working for me. I am not going back to that store. Yes, I know it means that I will have to chose a different place to go to every Tuesday for my lunch, but you know I cannot fathom paying for a sandwich which I cannot eat. You wanted to sell a sandwich so bad you lied about how it was going to taste after being microwaved – and that’s the reason, I am no longer a customer.
Please note: The opinions stated here are my own, from my own personal experiences at this particular store.